M365 (Microsoft 365) Licenses and Support for Businesses

What is M365 (Microsoft 365)?

Microsoft 365, or M365 for short, is a cloud-based platform from Microsoft that combines multiple products and services for modern work. It includes well-known Office applications such as Word, Excel, and Outlook, as well as cloud services like Exchange Online, OneDrive, SharePoint, and Microsoft Teams.

With Microsoft 365, businesses can store their data in a centralized location, access it from anywhere, and significantly improve collaboration among employees. At the same time, Microsoft 365 offers built-in security features, such as protection for identities, devices, and corporate data.

One major advantage of M365 is its flexible licensing model. Organizations can choose different plans based on their needs and adjust them at any time. This helps optimize costs and ensures that only the required features are used.

In addition, Microsoft handles many maintenance and update processes automatically. This reduces administrative effort and keeps systems up to date.

Microsoft 365 is therefore a comprehensive solution for email, file management, communication, and IT security for both small businesses and large enterprises.

Why order from us?

Sylbek is a flexible, family-owned company founded in 2003 that specializes in supporting companies using Microsoft 365 and Azure.

You can expect expertise, transparency, and a willingness to share tips at no cost, so that you can handle some tasks yourself and optimize your cloud resources.

What else distinguishes us:

• Free consulting for choosing the right Microsoft 365 plan or optimising your existing licences
  
• Expert know-how to permanently reduce your IT costs and increase IT security
  
• Transparent prices for M365 licenses & consulting
  
• Take care to ensure you do not overspend on licenses
  

To deliver M365 licenses to you, simply use this link to add our company as a partner to your tenant. You, as a tenant owner, can choose another partner at any time to provide licenses and support for your M365 environment. If your company has 25 or more employees, we can often provide 25 free trial licenses.

We hear from many customers that choosing the right Microsoft 365 plan is not easy. There are many combinations, add-ons and often plan names seem 'somehow similar'. Even after the plan decision, many companies struggle to secure their data, identities, and devices in the cloud. If this is the case, then talk to us.

To help you securely set up your Microsoft tenant, we can provide you with qualified support from IT security experts. More information: About Us and our Customers.

Customer FAQ - M365 Licenses and Support

If you have any questions about M365 and Azure, please don't hesitate to contact us. Below are some frequently asked questions from customers and our replies.


With our M365 price calculator you can calculate the exact costs in advance for your business, nonprofit organization, school or educational institution.
Please contact us via our contact form or by email to receive a PDF quote for the licenses you want.

All M365 licenses are available. We do not offer a shopping cart because this process is highly customized. There are nearly a thousand different license combinations to choose from, for businesses, enterprises, government, frontline workers, nonprofit organizations, and educational institutions, with monthly and annual payment options.

For existing customers, delivery can be completed within minutes. The ordering process for new customers takes a little longer—a few hours. So it’s really more a matter of the communication method. For existing customers, we rely on secure communication via the Jira ticket system rather than email.


All customers pay after delivery and receipt of the invoice. New customers should pay for their M365 licenses via bank transfer no later than 3 to 4 days after delivery.
For M365 Support, payment is typically due 30 days after the invoice for the service delivered. The exact payment terms are always listed in the PDF quote. For later orders, different payment terms may be mutually agreed upon.


Increases in quantity for existing monthly licenses are only applied when renewing. Prices may vary from month to month.
For annual licenses, the price and the end date remain the same, which means the effective cost decreases each day because we invoice on a daily basis.
We handle order quantity increases, new license orders, and even more complex upgrades on weekends and holidays—free of charge as part of our customer service.
We take care that you do not pay too much for licenses.


Certainly, when implementing standard M365 services such as Conditional Access, Intune, Autopilot, Defender, Azure Virtual Desktop, and many other services designed for secure and efficient modern work.
Like customers with several thousand employees already do, you can rely on our expertise. We provide support in areas such as:

• IT Security, Cybersecurity - Sustainably Reducing the Attack Surface
  
• Email Protection with Exchange Online Quarantine and Protection Policies, Email Encryption
  
• AI agents and Process Automation with Power Automate for Efficient Work
  

Our support rates are transparently listed. The rate of 75 EUR is based on a minimum of 24 hours per week; the rate of 95 EUR applies to smaller or short-term assignments.
Alternatively, we can also agree on payment based on measurable results. Please contact us or schedule a Teams meeting right away.


Our M365 license prices aren't cheaper at the start, but they don't go up later either. As a new customer, you get the same prices as loyal existing customers. We offer you low and fair prices on a permanent basis, without short-term bait-and-switch offers.

Customers choose our support for planning and implementing M365 migrations when they lack the necessary internal IT expertise or are dissatisfied with existing results.

If you only need support for IT help desk to handle IT tickets, we can arrange a remote support team based in Europe for 20 to 30 EUR per hour.