Managed IT Services - Scope of Service, SLA, and Pricing

What's Included in Our Managed IT Service

Our Managed IT Service combines Microsoft 365, device management, cybersecurity, hardware procurement, and user support into one predictable service.


Typical services include:

• Modernise and secure your workplace
  
• M365 License delivery and service deployement
  
• Device delivery and replacement coordination
  
• Microsoft 365 tenant administration
  
• User support and troubleshooting, onboarding, offboarding
  
• Proactive Cybersecurity Monitoring
  
• Documentation and reporting
  

Modern Workplace for 10-25 users

A cost-effective workplace designed for organizations without an internal IT administrator. The example below shows the content of an offer/invoice for a company with 10 employees.

Modern Workplace for 25-50 users

A modern workplace solution for growing organizations that require secure collaboration, standardised devices, and professional IT support. The example below shows the content of an offer/invoice for a company with 25 employees.

Modern Workplace for 50-100 users

A fully managed workplace designed for organizations that require stronger governance, advanced security controls, and predictable IT operations across multiple teams and locations. The example below shows the content of an offer/invoice for a company with 50 employees.

Proactive Cybersecurity Monitoring

Modern cyberattacks often target user identities, devices, and email systems. Our security service helps reduce these risks.


Included services may include:

• Microsoft Defender Monitoring
  
• Device compliance checks
  
• Suspicious sign-in monitoring
  
• Security policy management
  
• Endpoint protection
  
• Security alert review
  
• Vulnerability assessments
  

Some services require M365 Business Premium licence or higher.

Service Levels and Response Times

Priority	Example	Response Target
High	Multiple users affected	4 hours
Medium	Single user issue	8 hours
Low	Request or configuration change	48 hours

Support Hours:

• Monday-Friday
  
• 08:00-17:00 CET
  

Optional:

• Extended support
  
• On-site support
  
• Medium priority SLA: 8h → 4h (+10%)
  
• Project consulting
  

Managed IT Services - Customer FAQ

For many organizations with 10-300 employees, Microsoft 365 Business Premium provides a strong combination of productivity, security, and device management.
Yes. The prices for hardware without managed workplace service could be higher.
Often yes, provided the devices meet security and performance requirements. Standardising devices and adopting a cloud-first approach helps reduce support effort, improve security, and keep long-term IT costs predictable.
Remote support is usually included. On-site support can be provided when required.
Typical terms range from 12 to 36 months depending on hardware and support requirements.
Managed service pricing depends on the complexity of the workplace environment. Browser-based cloud workplaces generally require less support than Windows environments with locally installed applications and advanced security features. Services such as Microsoft Intune, Windows Autopilot, Conditional Access, and Microsoft Defender require ongoing administration, monitoring, and security reviews.
Yes. The examples shown on this page are primarily designed for organizations with 10 to 100 employees. However, our services are also used by larger organizations. We help internal IT teams improve the user experience, strengthen security, and reduce routine administrative tasks through automation and AI-assisted support.
In many cases, the question is not how much IT costs, but how much time employees lose when technology does not work efficiently. By standardising devices, automating administration, and providing predictable support, organizations can reduce operational overhead while improving the user experience. We are happy to discuss alternative configurations that fit your budget and requirements.