Fixed-Price Microsoft 365 User Support

Benefits of Flat-Rate IT Support

Most IT problems can be prevented before they become support tickets. A modern flat-rate support model combines user assistance, standardisation, documentation, and automation.


Benefits:

• Predictable monthly costs
  
• No billing per ticket or call
  
• Faster response times through familiar environments
  
• Reduced downtime for users
  
• Standardised documentation and procedures
  
• Better use of Microsoft 365 investments
  
• Long-term reduction of support requests
  
• Support from Microsoft cloud specialists
  

Many organisations discover that investing in user enablement and documentation reduces the need for traditional helpdesk services.

Preparing Your Organisation for Modern IT

Successful support starts long before the first ticket is created.

We help organisations establish a secure and manageable workplace based on Microsoft 365, Intune, Defender and other cloud services.



Typical activities:

• Device standardisation
  
• Microsoft 365 tenant configuration
  
• Microsoft Entra ID integration
  
• Intune deployment
  
• Security baseline configuration
  
• Data protection and backup planning
  
• User onboarding processes
  
• Documentation creation
  

A well-prepared environment is easier to support, more secure, and less expensive to operate. This measure will bring sustainable benefits to your company.

User Training and Digital Skills

Many support requests occur because users have never been shown the easiest way to complete a task. Practical training helps employees become more productive and independent.


The training topics will be adapted to your specific business needs.
Popular training topics:

• Microsoft Teams
  
• Outlook and Calendar
  
• OneDrive
  
• SharePoint
  
• Microsoft 365 security basics
  
• Password and MFA best practices
  
• Copilot for Microsoft 365
  
• Secure remote working
  
• File sharing and collaboration
  

Training often reduces recurring support requests significantly.

Knowledge Base, User Guides and AI Assistance

Modern support should not require opening a ticket for every question. We provide documentation, step-by-step guides, and AI-assisted knowledge resources that help users solve common issues independently.


Documentation and user guides are tailored to your business processes and Microsoft 365 environment.
Examples:

• How to reset a password
  
• Joining Teams meetings
  
• Setting up a new device
  
• Sharing files securely
  
• Using OneDrive
  
• Using Microsoft 365 Copilot
  
• Frequently asked questions
  

The goal is to make answers available immediately, reducing waiting times and support requests. This makes it possible to quickly get the right answer with the help of AI agents. Otherwise, users can create a ticket.

What's Included in Our Flat-Rate Support

Our support service can be adapted to the size and requirements of your organisation.

Typical support areas:

• User support via ticket system, email or phone
  
• Cybersecurity protection
  
• Security Reviews and Recommendations
  
• Microsoft 365 administration, license management, monitoring
  
• Endpoint management and Security, (Intune, Defender)
  
• Device onboarding support
  
• Microsoft Teams support
  
• Documentation maintenance and user training
  
• Vendor coordination and device replacemenet
  
• Microsoft 365 Backup & Restore
  
• Azure administration
  
• AI & Compliance support
  
• Project services
  

How Daily IT Support Works

Our goal is to solve issues quickly while continuously reducing the number of future incidents.

Typical workflow:

1. User Request
   A user submits a question or issue
   
2. Self-Service Check
   Documentation or AI guidance may already provide the answer
   
3. Helpdesk Review
   If required, a support engineer investigates the issue
   
4. Resolution
   The problem is resolved remotely whenever possible
   
5. Documentation Update
   The solution is documented for future use
   
6. Continuous Improvement
   Recurring problems are analysed and permanently reduced
   

The result is a support model that becomes more efficient over time rather than generating more tickets.